Shiplify Privacy Policy

Last Updated: April 5, 2024

Shiplify, LLC and its affiliates (collectively, “Shiplify,” “we,” “us,” or “our”) provides this Privacy Policy (the “Policy”) to describe our privacy practices, including the personal information we collect, how we use it, and the circumstances in which we disclose it. This Policy applies to all personal information we collect online, including through our website at, and all other online services in which we post this Policy (collectively, the “Services”).

This Policy does not apply to information we process as a data processor or service provider on behalf of our customers, such as carriers and shipment companies. Shiplify does not control how our customers use information Shiplify processes on their behalf, and you should consult with the applicable customer to understand how they use information they receive from Shiplify.

By accessing or using the Services or otherwise providing us with information online, you acknowledge the applicability of this Policy. If you do not agree to this Policy, please do not access or use the Services or provide us with information.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Use The Information That We Collect?
  3. When Do We Disclose the Information That We Collect?
  4. Your Choices
  5. Links to Third-Party Sites and Services
  6. Security
  7. Children’s Privacy
  8. Data Retention
  9. Consent to Transfer
  10. California Do-Not-Track Disclosure
  11. Changes to this Policy
  12. Contact Us

What Information Do We Collect?

Information You Provide to Us Directly

We may collect information that you provide directly to us. For example, you may provide us with information when you:

  • Use the Services;
  • Communicate with us, such as to request a demo or contact us for troubleshooting or other support;
  • Subscribe to blogs, newsletters, or updates; or
  • Request information from or about us.

The information you provide to us directly may concern you and others and may include, but is not limited to:

  • Contact Information and Identifiers, such as your first name, last name, work email address, mailing address, and phone number.
  • Business information, such as your work email address, job title, and company name.
  • Transaction information, such as information about transactions with us.
  • Communications, such as when you submit questions, communicate with our customer support, or otherwise communicate with us.

You are not required to provide us with such information, but certain features of the Services may not be accessible or available, absent the provision of the requested information.

Information We Collect Automatically

We and our third-party vendors may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. This may include information such as (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. When you use the Services, we may also collect general location information (such as general location inferred from an IP address). We use these technologies to understand and to improve the use and functionality of our Services. Automatically collected data may be linked to other information about you.

Information We Collect From Other Parties

We may collect information about you or others through our affiliates or through non-affiliated parties. For example, we may collect information about you from other users or customers. For example, users may provide us with information about colleagues or other prospective users of our Services. We may receive information from third-party partners or other third-party data sources. This may include publicly-available information, such as publicly-available information in social media profiles. To provide our Services, we may also collect and derive information about physical addresses or locations at which packages or freight may be delivered. Such information may be collected or derived from publicly-available information such as satellite imagery and other publicly-available images.

We may combine information that we collect from you through the Services with information that we obtain from such other parties and information derived from other products or Services we provide.

How Do We Use The Information That We Collect?

We use the information collected about you through the Services for business purposes, including:

  • To provide the Services;
  • To respond to your questions and inquiries, including to provide customer support and technical assistance;
  • To communicate with you, including to send you emails about our products and services;
  • To manage our relationship with you;
  • To process transactions with you;
  • To contact you regarding surveys, events, or sweepstakes;
  • To analyze and improve the Services or any other products and services we provide;
  • To conduct research;
  • To prevent fraud, such as to verify your identity;
  • To comply with our legal obligations or as permitted by law;
  • To protect the safety and/or integrity of our users, employees, other parties, members of the public, and/or our Services;
  • For marketing and promotional purposes;
  • To enforce our legal terms;
  • To administer and troubleshoot the Services; and
  • As otherwise described to you.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also disclose such data to other parties.

When Do We Disclose the Information That We Collect?

We may disclose information about you in the following situations:

  • Affiliates. We may disclose information to our corporate affiliates.
  • Vendors. We provide access to or disclose your information with to select vendors who perform services on our behalf. They provide a variety of services to us, including data storage, analytics, billing, marketing, product content and features, customer service, data storage, security, fraud prevention, and legal services.
  • Business Transfers. We may disclose or transfer data to another company as part of an actual or contemplated merger with or acquisition of us by that company.
  • Legal Obligations and Rights. We may disclose your data: (i) in connection with establishing, exercising or defending against legal claims; (ii) to comply with laws, lawful requests or legal process; (iii) to protect our rights or those of our employees; (iv) protect your safety or that of our employees or others; or (v) as otherwise permitted by applicable law.
  • Consent/At Your Direction. We may disclose your information to nonaffiliated third parties based on your consent to do so. For example, you may direct us to share disclose information about you when you refer us or our Services to your colleagues or other acquaintances.

Your Choices

You have certain rights and choices with respect to your information such as:

  • Account Information: You can update certain of your information within your Shiplify account.
  • Marketing Communications: You can unsubscribe from marketing emails by following the directions in those emails. Please note that if you unsubscribe from marketing emails, we may still send you administrative emails regarding the Services, including, for example, notices of updates to our Terms of Use or this Policy.

Our website may contain links to sites and services provided by other parties. We do not control those websites or services, and we are not responsible for their conduct. These websites are governed by their own policies regarding privacy and security, not by this Policy. We encourage you to review the privacy policies of every website you visit before providing them with any of your information.


We have implemented procedures to safeguard and secure the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No security measures, however, are perfect. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or communications will not be collected, disclosed and/or used by others.

Children’s Privacy

The Services are not designed for minors under 18, and our Terms of Use prohibit use by anyone under 18. If we discover that an individual under 18 has provided us with “personal information,” as defined in the Children's Online Privacy Protection Act (“COPPA”), we will close the account and delete the personal information to the extent required by COPPA.

Data Retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Services are designed for businesses in the United States. If you access our Services from outside of the United States, please be aware that information about you may be stored and processed in the United States and other countries outside the United States, which may have data protection laws that differ from the laws in your country and where data may be accessible to law enforcement and national security authorities under certain circumstances. By using the Services, or otherwise providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to the United States and other applicable countries in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen.

California Do-Not-Track Disclosure

We do not respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions.

Changes to this Policy

We may change or update this Policy from time to time, so we encourage you to review this Policy periodically. If we make any material changes to this Policy, we will notify you as required by law, such as by e-mail to the address you have provided. By continuing to access or otherwise use the Services, you agree to the terms of the then-current Policy.

Contact Us

If you have questions about this Policy, please use this form to Contact Us